Shared and Dedicated Hosting and Support
Through iMedia’s hosting facility, we host sites without either strict disk space or bandwidth limitations. We work with you to custom-build a hosting solution that meets your business needs. Shared or dedicated, Windows or Linux, clustered or stand alone – iMedia develops safe and strong servers to host your Web site.
Our hosting services are colocated in the Class One network operations center of NetAccess, a Network Operations Center (NOC). This world-class backbone includes redundant routing, dedicated cooling systems, a redundant backup diesel power supply, and biometric facility access.
The network is monitored 24/7, with systems checked every three minutes. iMedia offers online support Monday through Friday, from 9 AM to 5 PM. Off hours, on weekends and holidays, we monitor via email and pager, and are instantly alerted in case of an outage or critical issue.
Our clients report excellent satisfaction with our hosting, and we are proud of our 99.9% uptime.
Your data is protected by virus scan software as well as redundant SonicWALL firewalls. Our data backup systems include nightly backups which are stored onsite, as well as weekly backups to tape, stored offsite.
Content Management Support
Our CMS expertise allows our support team to help you with:
Kentico Hosting setup and monitoring
Content edits and content load
Custom landing pages
3rd Party integrations (eCommerce, Marketing Automation, CRM, etc)
Social media integration
Video, audio, and slideshow implementation
Search engine optimization
Mobile aware and responsive design websites
The iMedia Support team is trained to listen to your needs and approach your problems with the same attention to detail, technical acumen, and usability principles that you receive from our production crew.
Our turnaround times beat the industry standard, and you’ll be apprised of our progress as we work to complete your task. You will have an actual person to talk to, not just an impersonal service queue.
We can also assist your staff’s efforts to maintain your own site through consultation and training. And we can even help you maintain sites that were not built in-house at iMedia - a choice often made by our newer clients, while we work together on a redesign.
Our maintenance agreements with clients include:
Time and material fees to maintain sites iMedia has built
Time and material fees to maintain sites built elsewhere
Maintenance retainers to secure a dedicated team for a monthly or quarterly hourly allotment, often with direct access to our CRM support queue
In need of hosting and support services? Have questions about the cloud? Contact us today
for all the answers.