The work on your Web site never ends. Not if you’re doing it right.
One reason iMedia clients are loyal, satisfied customers is the high degree of service we offer throughout the entire online experience. This includes offering you any level of support you need to maintain your site.
The iMedia Support team is trained to listen to your needs and approach your problems with the same attention to detail, technical acumen, and usability principles that you receive from our production crew. Our turnaround times beat the industry standard, and you’ll be apprised of our progress as we work to complete your task. You will have an actual person to talk to, not just an impersonal service queue.
We can also assist your staff’s efforts to maintain your own site through consultation and training. And we can even help you maintain sites that were not built in-house at iMedia - a choice often made by our newer clients, while we work together on a redesign.
Our maintenance agreements with clients include:
- Time and material fees to maintain sites iMedia has built
- Time and material fees to maintain sites built elsewhere
- Maintenance retainers to secure a dedicated team for a monthly or quarterly hourly allotment, often with direct access to our CRM support queue
For services undertaken on a time and material basis, we can provide estimates for the work involved specifically when clients request them, so there are no surprises at the conclusion of our work.
To learn more , contact us at
info@imediainc.com , and we’ll be happy to give you more information about our maintenance services.
